Our translation agency is certified according to three different ISO Standards that guide us in offering high-quality language services.
Whether translating documents or performing interpreting, our agency handles and coordinates all phases of work with the same dedication and care, from the initial feasibility analysis to the final quality checks.
The first certification we achieved, among the first translation agencies in the country to do so, is ISO EN 9001, which we inherited from Trans-Edit Group. It is a transversal reference Standard for diverse economic sectors and with international significance that certifies the effectiveness and efficiency of work processes, focusing on the importance of delivering value to the end customer.
The identity factors that enabled us to obtain this certification without difficulty are the drive for constant performance improvement, the involvement of all stakeholders, the rigorous monitoring of the workflow, and the strong focus on the global target market.
The second certification obtained by our agency is ISO 17100:2015. This is a Standard specifically forLanguage ServiceProviders (LSPs), i.e., translation and language service agencies like us, and it focuses on the various stages of the translation process.
Among the focuses of this Standard is the fundamental role of Project Managers: The work of these professionals is central to creating a relationship with the customer, supporting them professionally from the commercial phase of request for proposal and quotation, accompanying them through the entire work cycle, and, after delivery of the translation, gathering feedback that is crucial to refining and customizing the service.
The Standard also stipulates revision of the translated text by a second linguist who verifies the congruence between the source and target languages, as a mandatory requirement, and review, which is a revision done by a specialist in the field of expertise only in the target language, and proofreading, or checking of the translated material, as optional requirements to ensure the excellence of the final product.
Finally, in 2019 our agency obtained ISO 18587:2017 certification, which regulates the post-editing services of work performed through machine translation (PEMT). With the increase in demand for machine translation, which reduces translation time and cost, PEMT services are a key for agencies such as ours to keep the quality of language processing at the highest level. In our role as agents of innovation, we are proud to be among the few translation agencies internationally to provide customers who request it with a PEMT service guaranteed by this type of certification.
Three ISO certifications, an established work cycle, and the security of entrusting your documents to a guaranteed translation agency are why Way2Global is the right partner for those seeking excellence.
